Service requests for property maintenance
The Granlund Manager software is used to manage property maintenance.
Read through these instructions so you know what to do and how to help in the event of an emergency or hazardous situation. It is always better to call the emergency number (112) if you suspect a hazard or emergency is at hand. Safety is everyone’s business!
When you notice an emergency situation, you should always first call 112, the phone number of the emergency response centre.
CALL 112
EXPLAIN who you are and what has happened, give the exact address and city. You will find your exact location (facility number) on the 'In case of emergency' signs located in the facilities.
ANSWER all questions addressed to you.
ACT according to the instructions you receive.
DO NOT HANG UP until you are given permission.
GUIDE the emergency personnel to the location.
CALL the emergency number again if the situation changes significantly.
You can call the AaltoAPUA helpline 050 46 46 462 whenever in need of assistance. You can also call from abroad, in which case the number is +358 50 46 46 462.
The AaltoAPUA helpline is open 24/7 all year round and provides assistance in Finnish and in English.
The helpline will pass on your request for assistance to the correct people or organisation: the university service unit in question, property maintenance company, guards, etc.
When calling the helpline, please
The helpline is not a replacement for Finland’s national emergency number, 112. In emergency situations that require immediate attention (fire, sudden bouts of illness, etc.) the fastest way to get help is still to contact the national emergency number.
Aalto University has in place an electronic rescue plan for each property (PELSU). The plan also includes the properties in which Aalto University is the main tenant.
Signs located in the facilities guide how to act in case of an emergency. On the sign, you can find the number of the room or space in question.
A defibrillator (defi) is a potentially life-saving device developed for victims of a cardiac arrest.
There are defibrillators in different buildings at Aalto University. The nearest device in Finland can quickly located in an emergency situation by open online service www.defi.fi.
If you see something suspicious in the premises or notice property missing, you can contact the AaltoAPUA helpline 050 46 46 462, where you will get instructions on how to proceed. You can also turn to the lobby services or you own supervisor for help.
Once the situation is over, submit an incident report!
The order of the procedures may vary depending on the situation! REMEMBER, SMOKE KILLS!
Once the situation is over, submit an incident report!
Link to the Finnsh Red Cross First aid instructions.
Once the situation is over, submit an incident report!
Intervening in the harassment and inappropriate treatment experienced by the personnel
We behave in a responsible manner according to the Code of Conduct and respect the rights of the other members of our community to enjoy a safe and pleasant university environment that allows unhindered progress in study and work.
We do not accept any kind of inappropriate treatment, bullying or harassment. If you have experienced or suspect that you have encountered inappropriate treatment or harassment, go to the "Intervening in the harassment and inappropriate treatment experienced by the personnel" pages via the link, where there are more action instructions for situations.
Call the general emergency number 112. Do not end the call until you have permission to do so!
DO NOT TOUCH STRANGE OBJECTS.
LEAVE COMMUNICATION TO THE POLICE AND THE UNIVERSITY.
Once the situation is over, submit an incident report!
Authorities give the order to use a civil defence shelter.
The shelter manager and their assistants make sure that the shelter is operational.
Movement restrictions imposed by the authorities must be strictly obeyed!
Here you can find instructions in case of a power outage, water distribution disturbance or exceptions in traffic arrangements.
Due to road maintenance work and other renovations that are unrelated to Aalto University’s operations, power outages and other disturbances in normal operations (such as interruptions in water supply) might occur in the Otaniemi area without any advance warning. In case these disturbances do occur, we will provide information on them as soon as possible.
In the event of a power outage or other disturbance, it is important to remain calm.
No special actions are needed during a power outage, and everyone involved in building maintenance will be instructed on what to do in each situation. Wait for instructions from staff. A power outage usually lasts from a few minutes to few hours maximum.
Frequently asked questions on power cuts & additional information
More information about disturbances in water services at HSY
The Granlund Manager software is used to manage property maintenance.
We aim to communicate about possible blackouts in advance
Summary of the contingency plan