Features

The information security team endeavours to prevent the occurrence of any incidents and to reach to any incidents in order to ensure information security.

Aalto University’s information security team and the Computer Security and Incident Response Team (CSIRT) process all notifications of information security incidents, react to them in the appropriate way, and help the subject resolve the incident. Part of the processing of incidents is communication with the necessary stakeholders, such as information security officers at other universities, FUNET’s and Ficora’s Computer Emergency Response Teams (CERT), and the authorities. The information security team reports the incidents it process to, for example, IT management and the Coordination Group on Risk Management and Overall Security at Aalto University.

In case of a data breach, the team carries out an investigation to establish what has happened, how and why and, on the basis of the findings, submits proposals on rectification and protection to the University’s systems. Essential elements of the service include the prevention of incidents, such as monitoring of threats to general information security and reacting to them, as well as providing guidelines and training to unit administrators and information security officers (see Expert services on information security and data protection).

Support

Information security team’s contact details: [email protected] If you have any questions about phone services, contact [email protected] If you are experiencing problems, please send a service request here: servicedesk.aalto.fi

This service is only offered to systems owned and/or managed by the University.