Paul Lillrank

Senior Advisor

T307 Dept. Industrial Engineering and Management

Professor Lillrank has conducted research on quality management in several service industries, such as software, telecom, airlines and retailing. He has been a pioneer in introducing industrial management methods to the study of health service production. He has co-founded the Institute of Healthcare Engineering, Management and Architecture (HEMA) at Aalto, and The Nordic Healthcare Group (NHG), a consultancy.

His research interests are within Health Systems Science, particularly service process analysis and improvement, knowledge integration, segmentation principles, value-based care, regional service supply systems, and frugal innovations. Professor Lillrank has recently published the seminal textbook: The Logics of Healthcare – The Practitioner’s Guide to Health Systems Science (Francis & Taylor 2018).

Full researcher profile

https://research.aalto.fi/...

[email protected]

Phone number

+358500703848

Honors and awards

Knight, First Class, of the Order of the White Rose of Finland

Award or honor granted for academic or artistic career Department of Industrial Engineering and Management Jan 2007

Publications

Visual Modeling Languages in Patient Pathways: Scoping Review

Binyam Bogale, Märt Vesinurm, Paul Lillrank, Elisabeth Gulowsen Celius, Ragnhild Halvorsrud 2024 Interactive Journal of Medical Research

The impact of COVID-19 on healthcare booking and cancellation patterns : time series analysis of private healthcare service utilisation in Finland

Oskar Niemenoja, Antti Jussi Ämmälä, Sari Riihijärvi, Paul Lillrank, Petri Bono, Simo Taimela 2024 BMC Health Services Research

Concept analysis of patient journey disruptions : the obstacle of integrated care

Märt Vesinurm, Inka Sylgren, Annika Bengts, Paulus Torkki, Paul Lillrank 2024 Journal of Integrated Care

Effects of a Digital Care Pathway for Multiple Sclerosis: Observational Study

Märt Vesinurm, Anna Maunula, Päivi Olli, Paul Lillrank, Petra Ijäs, Paulus Torkki, Laura Mäkitie, Sini M Laakso 2024 JMIR Human Factors

Digital primary care visits designed for different patient segments in the pre-pandemic era: A scoping review

Sanna Lakoma , Laura Pitkänen, Kaisa Lahdensuo , Paul Lillrank, Paulus Torkki 2023 Finnish Journal of eHealth and eWelfare

How to extend value-based healthcare to population-based healthcare systems? Defining an outcome-based segmentation model for health authority

Paulus Torkki, Riikka-Leena Leskelä, Pirjo Mustonen, Miika Linna, Paul Lillrank 2023 BMJ Open