AaltoAPUA helpline 050 4646462

The AaltoAPUA number can be contacted whenever in need of assistance. But in emergency situations, call 112.

• 050 46 46 462 domestic calls
• +358 50 46 46 462 from abroad

The helpline is open 24/7 year-round and provides assistance in both Finnish and English. AaltoAPUA is intended for non-ermergencies and can be used by anyone working at the university.

The helpline will pass on your request for assistance to the correct people or organisation:

• the university service unit in question,
• property maintenance company,
• guards, etc.

Call the operator (Elisa) and AaltoAPUA if your phone is missing or stolen. 

When calling the helpline, please

• state your name,
• give your location,
• give your unit’s or your supervisor’s name,
• give a clear explanation of why you are calling,
• do not hang up the call until you are directed to do so.

Please note that the helpline is not a replacement for Finland’s national emergency number 112. In case of emergency (fire, sudden bouts of illness, etc.) contact the national emergency number 112!