Behind the links below you can also find IT services' chat for customer service.
Note! Allow cookies on this site to access the chat service.
You can find up-to-date news, contact information, chat and instructions of frequently used IT services at IT-help hub: accounts, passwords, email, MFA, vpn, printing, teams, zoom, VDI and guidelines how to procure workstations and phones.
Contact IT End User Support for help or information on Aalto University IT.
a contact point to the users of the Aalto University IT who are in need of help and information. You can visit the service desk during opening hours or ask for help by email, telephone or chat.
Your password requires resetting if you have not changed your password by the deadline. The password is valid for 730 days, after which it must be changed or your user ID will be automatically locked. You will receive an automatic warning message when the password expires well before the due date.
A password for Aalto University must be changed at 730-day intervals, and it can be changed by using an Aalto computer (Windows, Mac or Linux) or at password.aalto.fi
Aalto IT provides staff members and students application licenses, some of them with free of charge, that can be installed on personal computers.
Aalto IT Security provides news and help on various information security topics for research, learning and daily work, including antivirus, work from home and travelling, phones, encryption and secure email.
Multifactor Authentication (MFA, 2FA) is a method of confirming user’s identity with two or more pieces (mobile app) of evidence when signing on to a system or a service.
All those with an Aalto ID are entitled to use e-mail and calendar. You can use Aalto cloud e-mail and calendar also with webmail.
Instructions for setting up an email account on your phone and for for bringing your Outlook contacts to your phone
Information on the IT services available for Aalto University staff.
