The first point of contact for all IT related issues​.

http://servicedesk.aalto.fi / [email protected]​ / +358 50 513 2000

Check opening hours and locations: https://www.aalto.fi/en/services/it-service-desk-contact-information-and-service-hours

Every employee at Aalto University is provided with an Aalto University user ID. You will receive an invitation email after your digital identity is created. You need to activate your digital identity to get the user ID and password. With the user ID, you can log in to Aalto’s information systems and use the internal services of the university. You can activate the user ID in the Self-service Portal at https://password.aalto.fi

Read more: https://www.aalto.fi/en/services/activating-an-aalto-user-id

All those with an Aalto ID are entitled to use email and calendar.

You are provided a secure aalto.fi email address. With the calendar, you can book meetings and reserve spaces.

Read more: https://www.aalto.fi/en/services/email-calendar

Aalto IT Services offers various storage solutions and collaboration tools. Collaboration tools enable collaboration and data sharing within groups, as well as publishing data to the internet.

Comparison of collaboration tools

Aalto wiki, Eduuni, OneDrive for Business, Microsoft Teams, Google Drive, Work & Teamwork

https://www.aalto.fi/en/services/comparison-of-collaboration-tools

Comparison of different file services:

Home, work, teamwork, Teams, Google Drive, OneDrive, Dropbox, IDA

https://www.aalto.fi/en/services/data-storage-file-services

When you have an Aalto user ID you can connect your device to Aalto University’s network outside of the network, with the AnyConnect VPN service. This allow you to, for example, use the network’s internal services and read files stored on Aalto’s network disk.

Read more: https://www.aalto.fi/en/services/remote-connection-to-aaltos-network-vpn

You can access an Aalto virtual workstation from your own device from anywhere with VMware Horizon.

Read more: https://www.aalto.fi/en/services/vdiaaltofi-how-to-use-aalto-virtual-desktop-infrastructure

Some of the software available for Aalto University staff has license terms that enable installation also to home computers by staff and students. These can be downloaded from download.aalto.fi. 

This download.aalto.fi service can be used with an Aalto username and password. The site is restricted to be used only by Aalto staff and students that have an employment contract with Aalto University. Information on the employment contract comes automatically from HR and study information system.

Read more: https://www.aalto.fi/en/services/softwares-for-staff-and-students-homeuse

Aalto IT’s information security team provides advice and expert assistance to Aalto University staff members, working groups, and units on questions concerning information security and data protection.

Every employee is responsible for their information security. If you remember some basic issues you can avoid harmful things. There are many security threats everywhere and hackers and other outside players are interested in universities, so it is very important that Aalto people are careful about security reasons. Outside players’ goal is often profit, offending things, and information retrieval.

Read more: https://www.aalto.fi/en/cyber-security

You can print documents at Aalto University with a personal printing card. Print your jobs on both sides of the paper whenever you can and use electronic materials to avoid unnecessary printing.

Read more: https://www.aalto.fi/en/services/printing-at-aalto-university

On the Employees' computers and telephones page you can find links to information and instructions on how to order a new computer, phone or mobile subscription. The page also includes links to information on the replacement of computers in personal use and recycling. We have also included links to pages on warranty, stealing, damages, spare equipment.

Aalto IT Services provides centrally managed workstations with Linux, OS X, and Windows operating systems. All Aalto workstations use the same Aalto username and password authentication.

• Single-sign-on: just log on to the computer and all other Aalto services will work automatically
• IT administrators take care of software delivery, updates and anti-virus updates for centrally managed workstations
• All workstations have the basic set of software available
• Software Self Services portal can be used to install additional software
• If something is missing from the Software Self Services, you can ask it to be packaged for you. For this, please contact IT Service Desk.
• Files synchronised to file servers are backed up automatically. Default folders redirected to file server are My Documents and Desktop

AV services offer acquisitions, solutions, planning, and implementation related to the University’s AV technology.

If you wish to contact AV services, please contact the IT Service Desk.

Read more: https://www.aalto.fi/en/services/av-expert-services