IT Operational Excellence Manager

Aalto University is where science and art meet technology and business. We shape a sustainable future by making research breakthroughs in and across our disciplines, sparking the game changers of tomorrow and creating novel solutions to major global challenges. Our community is made up of 13 000 students, 400 professors and close to 4 500 other faculty and staff working on our dynamic campus in Espoo, Greater Helsinki, Finland. Diversity is part of who we are, and we actively work to ensure our community’s diversity and inclusiveness. This is why we warmly encourage qualified candidates from all backgrounds to join our community.

Aalto University IT Services supports our researchers, teachers, students and other staff by producing world class services that make their work easier, more flexible, comprehensive and secure regardless of time and location. We are a community of 150 committed and talented IT experts.

Want to be a game changer? Then join us in developing Aalto University’s IT!

We are now looking for an IT Operational Excellence Manager to join our team.

Your role and responsibilities

You act as an Operational Excellence Manager in the going-live and production phases of Aalto IT services offered to our Aalto end-users. You are a key asset to Aalto’s Operative IT Management Team, and you report to the Head of IT Operations of Aalto. Your main responsibility is to implement and develop existing and new processes & procedures to improve operational efficiency and service quality. In your work you streamline operations and improve end-user and partner service & satisfaction together with other IT experts and stakeholders. You analyze data to identify operational trends and opportunities for improvement, suggest improvements to ITSM tools and create service reviews and reports to the IT Management Team.

You lead projects aimed at improving operational efficiency and reducing costs, prepare reports on operational performance, including benchmarks against industry standards or best practices. You also coordinate with other Aalto Service Units and Schools to ensure successful implementation of initiatives. You motivate Aalto IT community, partners, and stakeholders to improve performance by fostering a culture of continuous improvement and innovation. You manage and coach a matrix team of skilled experts as well as relevant networks across Aalto. You constantly develop the competences and optimal use of resources in collaboration with other teams.

As the IT Operational Excellence Manager, you drive IT operational excellence in order to optimize IT performance and ensure quality, safety and that legal objectives are being met in IT service delivery & operations.

What we offer

We offer you an interesting, responsible, challenging, and contributing role in the heart of Aalto’s digitalization. Your work will have direct impact to the research, teaching, and societal impact at Aalto University.

With us you will be part of:

• An exceptionally rich and versatile IT environment with leading edge technologies and latest developments in the field of IT research.  Our significant in-house IT resources and capabilities enable experimenting and committed long-term IT development.
• Aalto University puts great focus on employee wellbeing, offering flexible working time and location opportunities to suit your working style. We will work with you to form the best possible work experience during your employment in Aalto University!
• Great possibilities for competence development and career advancement.
• Top talented self-directive IT experts co-creating a culture of trust and learning.

Watch videos! Here you can find out what it is like to work in Aalto IT Services https://duunitori.fi/tyoelama/aalto-universitys-it-experts-in-spotlight

And here you can find what Aalto is all about https://www.youtube.com/user/aaltouniversity/featured

Your experience and ambitions

What will help you to succeed and enjoy working in this position:

• Willingness for continuous personal growth.
• Positive drive to contribute to Aalto University’s mission and future success.
• M.Sc./MBA degree or equivalent.
• Excellent skills in collaboration, influencing and working in matrix organization & change leadership skills.
• Good knowledge of industry standards like ITIL and Business Technology and experience of IT Service management in multi-vendor environment.
• Good understanding of Lean principles & agile thinking.
• Experience in reporting & using reporting tools, like MS Power BI.
• Strong understanding and experience of user-centric design and thinking.
• Understanding of compliancy demands in service production, like EA, Cyber Security, Data Protection etc.
• Fluency in English

More than anything, you need to be passionate about your field of work and to be enthusiastic on constantly innovating and learning new together with others.

Ready to apply?

To hear more, you can reach out to Head of IT Operations Hannes Päivänsalo
mobile +358503031340 on January 7th, 2025, at 10-11 and 14-15.

If you want to join our community, please submit your application through our recruitment system by January 12th, 2025. As we are eager to find the right game changer to join our team, we will start reviewing applications as soon as we return from our relaxing season holiday.

More about Aalto University:

Aalto.fi
youtube.com/user/aaltouniversity
linkedin.com/school/aalto-university/
www.facebook.com/aaltouniversity
instagram.com/aaltouniversity
twitter.com/aaltouniversity