Department of Information and Service Management

Department of Information and Service Management

The Department of Information and Service Management refers to the creative use of information and digital technology in business and the move from industrial to service dominant forms of production.

The increased use of software and advanced analytics in private and public sectors has created a need for business graduates who can work at the interface of business and technology in various managerial or expert positions.

Two business students, one is holding a laptop, discussing with the Professor after his lecture. Another group of students talk in the background.

Research

The research at the Department of Information and Service Management is broadly divided into three disciplines: information systems science, management science and logistics, with topics such as digital service development, service networks, behavioral decision making, and data science.

The department deals with adoption, use and impacts of ICT on consumers, companies, and society. Logistics focuses on operations and supply chain management. Management science deals with the application of advanced analytical methods in decision making. The department hosts also the Real-time Economy Competence Center.

Information Systems Science

Information Systems Science at Aalto University School of Business has a strong focus on empirical studies and active cooperation with companies. Besides theoretical contributions, ISS studies often emphasize practical relevance.

Close-up of two students making notes on a research article while reading it.

Logistics

Logistics in Aalto University School of Business focuses on operations management and supply chain management including both theoretical and application oriented research.

Aalto University / School of Business / Department of Information and Service Management / Logistics

Management Science

Management Science deals with the application of advanced analytical methods to help make better decisions. The terms operations research and business analytics are sometimes used as synonyms for management science.

Aalto University / School of Business / Department of Information and Service Management / Management Science

Real-Time Economy Competence Center

Real-Time Economy is an environment where all the transactions between business parties are in digital format, increasingly automatically generated, and completed in real-time both from business and IT-processing perspectives.

Aalto University / School of Business / Department of Information and Service Management / Real-Time Economy Competence Center

Center for Digital Business Growth (CDBG)

The Center for Digital Business Growth at the Aalto University, School of Business, department of Information and Service Management is a hub for understanding how digital innovation drives business growth and transformation. The Center translates rigorous academic research into practical insights, helping organizations navigate digital transformation and compete in rapidly changing markets.

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News

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A black hand touches a tablet screen with white shapes. Papers and a pen are on a pink surface.
Research & Art Published:

Training available in AI, research data management, research ethics + more – register now!

New topics included! Registrations for spring 2026 are open.
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Research & Art Published:

Publishing Research Data Alongside Research Articles

Data availability statements are increasingly required by scientific journals. They include information on what data are available, where they can be found, and any applicable access terms
Illustration: AI fingers creep onto keyboard, human skills decline
Research & Art Published:

Researchers warn that skill erosion caused by AI could have a devastating and lasting impact on businesses – but it may already be too late

Two experts in cognitive automation told us how AI is hollowing out expertise and what safeguards organizations need to adopt
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Research & Art Published:

Training offered in AI in research, data visualisation, cyber security + more – register now!

New topics included! Registrations for autumn 2025 are open.
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Events

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Winter scenery from Otaniemi campus
Networking –

Aalto University alumni event in Hong Kong

We warmly welcome Aalto University alumni to an alumni event in Hong Kong on 23rd February 2026.
Image from remote site: www.aalto.fi
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Power of Networking (external link)

Power of Networking focuses on strategic networking, not as a buzzword, but as a practical skill for entrepreneurs and innovators alike.
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Public defences –

Public defence in Organization & Management, M.Soc.Sc Anna Kevätsalo

Working for a cause – Studies on Identity and Emotions in the Pursuit of the Greater good at Work
Doctoral hat floating above a speaker's podium with a microphone.
Public defences –

Public defence in Entrepreneurship, MSc, Econ Ali Sadeghi

Entrepreneurship and the structure of experience: an interdisciplinary exploration
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People

Contact information

Visiting Address

Ekonominaukio 1, Espoo

Postal Address

Aalto University School of Business
Department of Information and Service Management
P.O. Box 21210, 00076 Aalto 

Department Administration

Head of the Department: Professor Matti Rossi
Assistant of the Department: Merja Mäkinen
 

Kauppakorkeakoulu, jonka edustalla istuu neljä opiskelijaa. Kuva: Unto Rautio / Aalto-yliopisto

School of Business

Ekonominaukio 1

Locations

School of Business

We strive for better business and better society. We excel in education and research with a multidisciplinary approach and in collaboration with our partners.

Read more about the School of Business
School of Business students. Photo: Ari Toivonen
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